How to Choose a Florist in Nairobi: 5 Essential Questions You Must Ask

Ordering flowers in Nairobi should feel exciting, not like a gamble. With so many options—from Instagram florists to established shops—how do you ensure you’re choosing a professional who will deliver on their promise? The difference between a breathtaking bouquet and a disappointing one often comes down to the right questions.

Before you click “order” or make that call, arm yourself with these five non-negotiable questions to find your perfect florist in Nairobi.

1. “Can you walk me through your process for ensuring fresh, quality flowers?”

This cuts straight to the source. A great florist has a transparent supply chain.

• Listen for: Direct relationships with Kenyan flower farms, daily or weekly market purchases, and how they handle flowers upon arrival. Do they have proper coolers? Vague answers like “we get fresh deliveries” are a red flag.
• Why it matters: This ensures your fresh flower arrangements are vibrant and long-lasting, not wilting after a day.

2. “What is your specific process for wedding or large event proposals?”

If you’re planning a wedding or event, you need a florist, not just a bouquet seller.

• Listen for: A request for an in-person or detailed virtual consultation, a structured proposal with line-item costs, visual mood boards, and a site visit to your venue. A professional Nairobi wedding florist will have a system.
• Why it matters: Events require precise planning, budgeting, and logistics. A documented process prevents last-minute surprises and ensures your vision is understood.

3. “What are your guaranteed delivery windows and areas?”

Nairobi traffic is a reality. A professional has a system for it.

• Listen for: Clear delivery timeframes (e.g., “9am-12pm”), defined service areas (e.g., “within Nairobi County, with surcharges for further suburbs”), and a reliable flower delivery service team. Do they use their own drivers or third-party couriers?
• Why it matters: You need certainty for a birthday surprise or a funeral service. “Sometime in the afternoon” is not acceptable for time-sensitive gestures.

4. “What is your policy for last-minute orders and changes?”

Even the best-laid plans change. Flexibility and clarity are key.

• Listen for: A clear cut-off time for same-day flower delivery (often 2-3 pm) and a policy for order modifications. Is there a fee? Can you upgrade a bouquet the day before?
• Why it matters: Life happens. A florist with a fair, stated policy can accommodate urgent needs without compromising on quality or causing frustration.

5. “Can I see examples of your work for occasions similar to mine?”

A portfolio tells the real story beyond a few curated Instagram posts.

• Listen for/ Look for: Enthusiasm to share a diverse gallery. Ask specifically to see funeral tributes, corporate event flowers, or romantic bouquets—whatever matches your need. Consistency in quality across different event types is telling.
• Why it matters: It validates their experience and style. You’re not just buying flowers; you’re buying their artistic skill and reliability for your specific occasion.

Choosing the right partner is the single most important step in ensuring your floral gesture is perfect. A true professional will welcome these questions, seeing them as a sign of a thoughtful client who values quality and reliability.

Ready to partner with a florist who has clear answers? Let’s discuss your next project. We pride ourselves on transparency, quality, and flawless execution across Nairobi.

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